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SHIPPING

AUSTRALIA

We are pleased to offer Free Australian Standard Shipping on all orders over $50 unless otherwise stated using Star Track Premium. For orders under $50, we charge a $9.99 flat-rate for shipping using Star Track Premium. We aim to dispatch all orders placed before 3pm AEST (business days only) the same day.

Please note that this excludes Friday's, Weekends, National / State/ Region Public Holidays and peak periods (we are based on the Gold Coast, QLD).

Packages should be received within 1-2 working days for metro areas, and between 2-5 days for regional areas. Estimated delivery time for bulky orders is 1-7 days and for Regional Areas from 7-14 days. A shipping confirmation email will be sent when your order leaves our warehouse.

Our service is Authority To Leave, so if it is safe to do so, the courier will leave the package in a safe place at your premises. If you do not feel that your package will be safe if left, please contact the customer service team before placing your order so that they can assist you.

If it has been more than a few days since you placed your order and you have not received a shipping confirmation, please contact customer service.

NEW ZEALAND

We are pleased to offer Free New Zealand Standard Shipping on all orders over $75, unless otherwise stated, using NZ Post. For orders under $75, we charge a $9.99 flat-rate for shipping using NZ Post. We aim to dispatch all orders placed before 3pm AEST (business days only) the same day.

Please note that this excludes Friday's, Weekends, National / State/ Region Public Holidays and peak periods (we are based on the Gold Coast, QLD).

International Customs Charges Information

Imports over NZD $199.00 will generally incur customs and import taxes in New Zealand. This also includes separate orders arriving into NZ customs the same day. Billabong has no control over these taxes and cannot advise what they will be once your parcel has arrived in New Zealand. All charges are to be paid by the customer on delivery of order. Orders cannot be returned to sender and Billabong will never pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned, and Billabong will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark International orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.

For more info please visit: http://www.customs.govt.nz/features/internetshopping/Pages/default.aspx

Packages should be received within 2-3 working days for metro areas, and between 2-5 days for regional areas. Estimated delivery time for bulky orders is 2-7 days and for Regional Areas from 5-10 days. A shipping confirmation email will be sent when your order leaves our warehouse.

Our service is Authority To Leave, so if it is safe to do so, the courier will leave the package in a safe place at your premises. If you do not feel that your package will be safe if left, please contact the customer service team before placing your order so that they can assist you.

If it has been more than a few days since you placed your order and you have not received a shipping confirmation, please contact customer service.

Need to track you order? Please go to https://www.nzpost.co.nz/tools/tracking

BULKY ITEM SHIPPING

Estimated delivery time for bulky orders is 1-7 days (7-14 days for regional areas). Bulky Items include travel bags and surfboard bags.

INTERNATIONAL SHIPPING

Unfortunately, we only offer overseas shipping to New Zealand at this time. Apologies for any inconvenience caused.

DELIVERY

The delivery times provided by us are estimates only. We will not be held accountable for late deliveries or loss or damage relating to late deliveries.

In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. We cannot be held responsible for incorrectly entered shipping addresses.

ACCEPTANCE OF THE GOODS

The buyer is responsible for inspecting the goods for fault and notifying us within 5 working days of receiving the goods should there be a fault.

CHANGE OF ADDRESS

We cannot be held responsible for an incorrect address being entered on your order.

Address Confirmation is given on the review & buy page in the checkout section of the site. If this is not noticed until after your order is finalised, please contact Customer Service through customerservice@vonzipper.com immediately.

We will attempt to update any incorrect order details, however due to the fast turnaround of our warehouse, some orders cannot be adjusted. In the case that your order is processed and cannot be updated, please refer to our returns and exchange section for more information.

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