Delivery and Shipping Charges for AU
We are pleased to offer free Australian shipping on all orders over $75.00 (unless stated otherwise). For orders under $75.00, we charge a $11.99 flat-rate for shipping.
Packages should be received within 1-2 working days for metro areas, and between 2-4 days for regional areas. Estimated delivery time for bulky orders is 1-7 days and for regional areas from 7-14 days. A shipping confirmation email will be sent when your order leaves our warehouse. Please note; Fridays, weekends, national / state/ region public holidays and peak periods may affect dispatch and shipping times.
Unless selected otherwise at the billing/shipping page of the check out, our parcels ship authority to leave, so if it is safe to do so, the courier will leave the package in a safe place at your premises. If you do not feel that your package will be safe or know you won’t be home at the time of delivery, please do not nominate the authority to leave as our parcels do not ship with transit cover. If it has been more than the specified days since you placed your order and you have not received your shipping confirmation, please contact the Customer Service team before placing your order so that we can assist you.
Do you ship internationally?
We currently offer overseas shipping to New Zealand only. Apologies for any inconvenience caused.
How do I track my order in AU?
If you’re a member of our loyalty club and were signed in when you placed your order, you can track your orders status via your account. Simply sign in and head to Order History in your account dashboard.
Once your order has tracking information assigned, you will receive an email advising you of your tracking number (keep an eye on your junk and spam folders). Once you’ve been supplied the tracking number, you can track the delivery status directly via tracking portal.
We endeavour to ship orders within 24hrs however, during peak periods delays with dispatch may occur. If you have not received your tracking notification within 3days of placing your order, please contact our Customer Service team for assistance.
Split Shipment
Your order may be split into several parcels as we dispatch from multiple warehouses. If this is the case for your order, you should receive multiple tracking numbers via your shipment notification email.
Delivery and Shipping Charges for NZ
We are pleased to offer free international shipping on all orders over $100.00 (unless stated otherwise). For orders under $100.00, we charge a $14.99 flat-rate. Packages should be received within 7 business days from dispatch. A shipping confirmation email will be sent when your order leaves our warehouse.
Please note: Fridays, weekends, national / state/ region public holidays and peak periods may affect dispatch and shipping times. We apologise for any inconvenience these delays may cause and thank you for your continued patience Our parcels ship authority to leave, so if it is safe to do so, the courier will leave the package in a safe place at your premises. If you do not feel that your package will be safe or know you won't be home at the time of delivery, please contact the courier directly as our parcels do not ship with transit cover.
If it has been more than the specified days since you placed your order and you have not received your shipping confirmation, please contact customer service so we can assist you.
How do I track my order in NZ?
If you’re a member of our loyalty club and were signed in when you placed your order, you can track your orders status via your account. Simply sign in and head to Order History in your account dashboard.
Once your order has tracking information assigned, you will receive an email advising you of your tracking number (keep an eye on your junk and spam folders). Once you’ve been supplied the tracking number, you can track the delivery status directly via the tracking portal.
Customs Import Duties and Taxes for NZ
Imports over NZD $199.00 will generally incur customs and import taxes in New Zealand. This also includes separate orders arriving at NZ customs the same day.
Boardriders has no control over these taxes and cannot advise what they will be once your parcel has arrived in New Zealand. All charges are to be paid by the customer on delivery of the order.
Orders cannot be returned to sender and Boardriders will never pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned, and Boardriders will not be held responsible for any loss of funds because of this occurrence.
We cannot mark international orders as a gift to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this
Recycled Packing - Australia Only
Where can I find my local bin?
REDcycle provides bins at various drop-off points across Australia. They have partnered with participating supermarkets throughout Australia. In order to find the closest bin to you, they have provided a bin locator on their website: www.redcycle.net.au/where-to-redcycle/.
What parts of my package can I drop off?
Any parts of your package that is soft plastic can be taken and recycled through REDcycle.
Can I take other plastics?
Yes, many of your other household soft plastics can be recycled through REDcycle. To find out what can be put in REDcycle bins visit: https://www.redcycle.net.au/what-to-redcycle.
What happens to the packaging once it goes into a bin?
REDcycle collaborates with three Australian owned and based recycling and manufacturing partners. They used recycled material to produce a range of recycled plastic products. 1. Replas, based in Ballarat, Victoria, convert REDcycle material into a range of recycled products including indoor and outdoor furniture, bollards, and signage. 2. Close the loop, based in Somerton, Victoria, who utilise REDcycle material as a component of high-performance recycled asphalt additive for road infrastructure known as Tonerplas. 3. Plastic Forests, based in Albury, NSW, use REDcycle material as a component of products such as mini wheel stops and air conditioning mounting blocks for the consumer market.
Packaging Recycling
We are making positive steps towards a more sustainable approach to our packaging. Our shipping bags are now made using recycled plastics and can be easily recycled again by dropping them at your nearest REDcycle bin, located at major supermarkets nationwide. Please help us in our mission to give plastics another life and contribute to a sustainable future.
What is REDcycle?
REDcycle is a Melbourne-based organisation that has implemented a recovery initiative for post-consumer soft plastic. They are focused on keeping soft plastic packaging out of landfills. To do this they have partnered with some of Australia’s most-loved brands to make it easy for you to keep your soft plastics out of landfill.
